“Brandy loves capturing incredible marketing moments.” We are living in the digital-first world and companies are trying to stay ahead in this digital competition. According to the Consumer Trends Index 2023 for Europe, 48% of consumers in Europe have made a purchase directly from an email they received in the last year. Email marketing is…

For Articles Import, Salesforce documentation is sufficient enough to follow. Best way to start with is to follow the instructions from Setup->Import Articles, download the sample files and adjust to your content. Import External Content into Salesforce Knowledge provides more information. However, for the scenario that a translation would like to be added to the…

Salesforce Knowledge base is like a swimming pool of (max. 10,000) knowledge articles. Data Category is the most key concept that helps with organising these many articles. It is a hierarchical classification of articles in the knowledge base according to multiple categories. Besides structuring the knowledge base, data categories also commonly used for 2 other…

This month I would like to write a blog about Salesforce, also because I just became a certified salesforce administrator. Salesforce is a very easy-going enterprise application for mainly CRM system. 80% of the system is configurable, and with AppExchange, lots of templates and solutions are ready for download and use. I highly recommend the…