Hybrid Agentic AI Use Cases: Combining OpenAI AgentKit and Salesforce Agentforce
Introduction The OpenAI DevDay 2025 announcements signal a new era for enterprise AI — one where agents no longer live inside a single ecosystem but collaborate across them. With AgentKit now generally available, organizations have more flexibility than ever to build and connect agentic AI systems. Drawing on my experience in CRM strategy and Salesforce architecture, I see a clear…
Salesforce Marketing Cloud Implementation – Contact Deletion
“Brandy loves capturing incredible marketing moments.” We are living in the digital-first world and companies are trying to stay ahead in this digital competition. According to the Consumer Trends Index 2023 for Europe, 48% of consumers in Europe have made a purchase directly from an email they received in the last year. Email marketing is…
Salesforce Knowledge – Import Article Translations
For Articles Import, Salesforce documentation is sufficient enough to follow. Best way to start with is to follow the instructions from Setup->Import Articles, download the sample files and adjust to your content. Import External Content into Salesforce Knowledge provides more information. However, for the scenario that a translation would like to be added to the…
Connected Force 