Connected Force
CRM Solutions
Author: Fei Liu van Dijk
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Introduction The OpenAI DevDay 2025 announcements signal a new era for enterprise AI — one where agents no longer live inside a single ecosystem but collaborate across them. With AgentKit now generally available, organizations have more flexibility than ever to build and connect agentic AI systems. Drawing on my experience in CRM strategy and Salesforce architecture, I see a clear…
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“Brandy loves capturing incredible marketing moments.” We are living in the digital-first world and companies are trying to stay ahead in this digital competition. According to the Consumer Trends Index 2023 for Europe, 48% of consumers in Europe have made a purchase directly from an email they received in the last year. Email marketing is…
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For Articles Import, Salesforce documentation is sufficient enough to follow. Best way to start with is to follow the instructions from Setup->Import Articles, download the sample files and adjust to your content. Import External Content into Salesforce Knowledge provides more information. However, for the scenario that a translation would like to be added to the…
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Salesforce Knowledge base is like a swimming pool of (max. 10,000) knowledge articles. Data Category is the most key concept that helps with organising these many articles. It is a hierarchical classification of articles in the knowledge base according to multiple categories. Besides structuring the knowledge base, data categories also commonly used for 2 other…
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This month I would like to write a blog about Salesforce, also because I just became a certified salesforce administrator. Salesforce is a very easy-going enterprise application for mainly CRM system. 80% of the system is configurable, and with AppExchange, lots of templates and solutions are ready for download and use. I highly recommend the…
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The key things from the book Querkles I found is about Abstraction and Shadow. The book has abstracted the image (people face) with circles and different sizes of circles (via computer algorithm?) and instructs user to use 5 different colours to represent the different shades of the image. As I have used in the above…
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Below are some data visualization graph examples that have helped me with answering project questions. Example1: Sentimental distribution: big organization employees´ reaction to Big Data as the new technology. Green: Neutral Blue: Positive Red: Negative White: No Sentiment Example 2: Project Workload Visualization. Resource Requirement Visualization: Workload Breakeven Management: Tools I have…
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